PRIVACY POLICY
Effective Date: 31 July 2026
Last Updated: 31 July 2026
Jithwin Technologies Private Limited (“Jithwin Technologies,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information processed through our websites, applications, software products, WhatsApp Business integrations, Facebook and Instagram integrations, and related technology services (“Services”).
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to users.
1. Company Information
Company: Jithwin Technologies Private Limited
Registered Address: DR.NO.299, Anandha Nagar, Gudalur (N) and (S), Sri Ramakrishna Vidyalaya, Coimbatore North, Coimbatore – 641020, Tamil Nadu, India
Website: https://jithwin.com
Privacy Email: support@jithwin.com
Contact Number: 9585558110
2. Scope of This Policy
This Privacy Policy applies to information processed through:
• Jithwin Technologies websites and software applications;
• LetzBill products and related business-management services;
• WhatsApp Business Platform integrations;
• Facebook and Instagram integrations;
• Meta APIs, webhooks, login services and business tools;
• Customer-support and service communications; and
• Services we provide as a technology provider to businesses.
When we process information solely on behalf of a business customer, that business may act as the data controller and Jithwin Technologies may act as its service provider or data processor. Users should also review the privacy policy of the relevant business.
3. Information We Collect
Depending on the Services used, we may collect the following information:
Information provided directly by users
• Name, telephone number and email address;
• Business name, address and account details;
• Messages, enquiries and customer-support communications;
• Billing, subscription and transaction information;
• Information entered into our applications; and
• Documents or other information voluntarily submitted by users.
Information received through Meta products
When a user or business connects our Services to Meta products, we may receive information permitted by the user, business and Meta, including:
• Meta user, Page, Instagram or WhatsApp Business identifiers;
• Public profile information where authorised;
• Facebook Page and Instagram professional-account details;
• WhatsApp Business Account and phone-number information;
• Message content and message metadata;
• Message sender and recipient telephone numbers;
• Message status, timestamps and delivery information;
• Media or documents exchanged through authorised messaging services;
• Lead-form information submitted by users;
• Access tokens and authorised permissions; and
• Information required to operate requested integrations.
We collect only information associated with permissions approved by the user or business and made available through Meta’s APIs and business tools.
Information collected automatically
We may automatically collect:
• IP address;
• Browser and device information;
• Operating system;
• Login and usage records;
• Application logs;
• Error and diagnostic information;
• Cookie or session information; and
• Security and fraud-prevention information.
4. How We Use Information
We may use information to:
• Create and manage user or business accounts;
• Provide, maintain and improve our Services;
• Connect business software with WhatsApp, Facebook or Instagram;
• Send and receive messages requested by businesses and their customers;
• Display and manage messages, leads and customer enquiries;
• Provide automation, chatbot, notification and customer-support functions;
• Synchronise authorised business and account information;
• Authenticate users and maintain connected integrations;
• Process subscriptions and payments;
• Provide technical support;
• Monitor performance and correct errors;
• Protect accounts and prevent fraud, abuse and unauthorised access;
• Comply with legal, regulatory and contractual requirements; and
• Enforce our agreements and protect legal rights.
We do not use information received from Meta for purposes prohibited by Meta’s applicable terms and policies.
5. WhatsApp Communications
Where our Services use the WhatsApp Business Platform:
• Messages are processed to provide communication services requested by the participating business;
• The relevant business is responsible for obtaining required customer consent and complying with applicable messaging rules;
• Users may stop promotional WhatsApp messages by replying STOP, requesting an opt-out, or contacting the relevant business;
• Service, transactional or support messages may continue where permitted or required; and
• WhatsApp and Meta may separately process information according to their own terms and privacy policies.
6. Sharing of Information
We may share information only when reasonably necessary with:
• The business whose account or communication channel the user is interacting with;
• Meta Platforms and its services when necessary to operate an authorised integration;
• Hosting, cloud, database, communication, analytics and security providers;
• Payment processors;
• Professional advisers, auditors or legal representatives;
• Government, regulatory or law-enforcement authorities where legally required; and
• A successor entity in connection with a lawful merger, acquisition or business transfer.
Our service providers are permitted to process information only for the services they provide to us and subject to applicable confidentiality and security obligations.
We do not sell personal information received through Meta APIs or WhatsApp Business integrations.
7. Legal Grounds for Processing
Where applicable, we process information based on one or more of the following:
• User consent;
• Performance of a contract;
• Compliance with a legal obligation;
• Our legitimate business interests, including security and service improvement; or
• Instructions received from a business customer acting as the data controller.
Users may withdraw consent where processing is based on consent. Withdrawal will not affect processing already lawfully completed.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide the requested Services;
• Maintain business and transaction records;
• Resolve disputes;
• Meet legal, tax, accounting or regulatory obligations;
• Prevent fraud or misuse; and
• Enforce contractual rights.
Information received from Meta will be deleted when it is no longer necessary for an authorised purpose, when the connected integration is removed, when a valid deletion request is received, or when deletion is required under applicable Meta terms or law.
Backup copies may remain for a limited period until they are securely overwritten or deleted through normal backup cycles.
9. Data Security
We use reasonable administrative, organisational and technical measures designed to protect personal information, including access restrictions, authentication controls, secure communications, monitoring and controlled data storage.
No electronic system is completely secure. Therefore, we cannot guarantee absolute security, but we take reasonable measures appropriate to the nature of the information processed.
10. User Rights
Subject to applicable law, users may request:
• Access to their personal information;
• Correction of inaccurate or incomplete information;
• Deletion of their information;
• Withdrawal of consent;
• Restriction of certain processing;
• Objection to certain uses;
• A copy of information provided to us; or
• Information about how their data is processed.
We may request reasonable verification before completing a request.
When we process information on behalf of a business customer, we may forward the request to that business or ask the user to contact the business directly.
11. Meta and Facebook User-Data Deletion
Users may request deletion of information received through Facebook, Instagram, WhatsApp or other Meta services by:
1. Sending an email to support@jithwin.com with the subject “Meta Data Deletion Request”;
2. Providing the name, telephone number or email address associated with the account;
3. Identifying the relevant application or business integration; and
4. Specifying the information or account to be deleted.
12. Children’s Privacy
Our Services are intended for businesses and authorised adult users. We do not knowingly collect personal information directly from children below the age permitted by applicable law.
If a parent or guardian believes that a child has provided personal information to us, they may contact us to request its deletion.
13. Cookies and Similar Technologies
Our websites and applications may use cookies, local storage and similar technologies for authentication, security, preferences, performance analysis and service functionality.
Users may control cookies through their browser settings. Disabling necessary cookies may prevent certain Services from operating correctly.
14. International Data Processing
Information may be processed or stored in India or other countries where our service providers operate. Where required, we use reasonable safeguards intended to protect information transferred across jurisdictions.
15. Third-Party Services
Our Services may contain links to or integrations with third-party services, including Meta, Facebook, Instagram and WhatsApp.
Those third parties process information under their own privacy policies. Jithwin Technologies is not responsible for the independent privacy practices of third-party services.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, legal obligations or business practices.
The revised policy will be published on this page with an updated “Last Updated” date. Where legally required, we will provide additional notice or obtain consent.
17. Grievance and Privacy Contact
Questions, complaints and privacy requests may be sent to:
Privacy/Grievance Officer: Lakshmanan Murugan
Jithwin Technologies Private Limited
DR.NO.299, Anandha Nagar, Gudalur (N) and (S),
Sri Ramakrishna Vidyalaya, Coimbatore North,
Coimbatore – 641020, Tamil Nadu, India
Email: support@jithwin.com
Telephone: 9944558110
Website: https://jithwin.com
We will review and respond to valid privacy requests within a reasonable period and in accordance with applicable law.